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- Earned M.A.
- Development of Direct-to-Consumer Education Loan Program
- Development of Credit Counseling Service for Education Loans
- Development of Customer Service Outsourcing Program for Colleges
- Development of National Training Program for Financial Aid Administrators
- Development of National Financial Aid Counseling Center to assist families through the financial aid process
- Development of the College Answer® Service, a financial aid telephone support service for colleges and lenders
- Development of ParentPLUS Service, a comprehensive service for parents of college students
- Development of a National PLUS marketing campaign for parents of undergraduate, dependent students
- Development of the Parent Answer® Service, a PLUS pre-approval service for parents and colleges
- Enrollment planning research
- Management of Financial Aid and Scholarship programs
- Development of long range enrollment and college financing plans
- Forecasting long-range Financial Aid and Scholarship budgets
- Development of effective recruitment publications
